Frequently Asked Questions

Maybe! If you have automatic updates turned on, your app will update automatically as soon as the new version becomes available. If you prefer to manage updates manually, attempting to log in to the current app will trigger a prompt directing you to your app store to download the new version.

We want to ensure you have a smooth journey ahead. To help us prepare for a seamless transition, please take a brief moment to review your current coordinates and complete a few quick check-ins.

Pre-Launch Checklist:

• Verify Your Contact Details: Log in to the current system to ensure your phone number, email address, physical address, and full name are accurate. Having the right contact info ensures you receive vital setup alerts and access codes without interruption.

• Secure Your Member Number: Note your current member number now so you have it ready on launch day.

If the system doesn't recognize your username, it's likely because you haven't logged in within the last six months. Don't worry—your account is safe! You will just need to click "Register a New Account" on the login page to set up your access to the new system. Please note that you will need your member number - login into your current online banking, check the rotating banners, jot it down and save it!

To ensure a smooth transition, we encourage members to set up any pending payments before August 13th. At approximately 4:00 PM ET on August 13th, BillPay will temporarily go offline while we transfer your existing payees and scheduled payments to our upgraded platform. Full access will be restored by or before noon on August 18th.

Rest assured, any payments already scheduled to go out between August 13th and August 18th will process as planned!

Abosultely! We expect the downtime to be minimal while we move from one system to the other, however you will have full access to your funds during the transition.