Frequently Asked Questions

To turn off the Snapshot feature, please select the "More" tab. From there, select "Settings" and scroll down until you see Snapshot.

Select the toggle next to Snapshot so that it turns gray, which will disable the feature. Once turned off, your account balances will no longer be displayed through Snapshot before you log in.

How to find your numbers in the new system:

• Member Number: Click on any account, then click the eyeball icon to reveal your full member number.

• Account/MICR Number (for Direct Deposit & External Transfers): Click on an account, select Account Details, and look for the MICR Number. Use this number on all direct deposit forms and external transfer setups.

• Transfers to Another Member: You will see a four-digit code following your member number, which indicates your account type. If you are transferring funds to or from another member, use the last two digits of that code.

Its as simple as making sure you have the recipient’s account details handy, then follow these quick steps:

• Log in to digital banking and head to Transfers.
• Click on the Accounts dropdown and scroll to the bottom.
• Select Add an Account, then choose Link to Another FedChoice Member.
• Enter the required recipient details:
  • Last Name
  • Account Type
  • Account Number
  • Share or Loan ID (e.g., 01, 20)
  • Optional - Custom Account Name (Choose a nickname that makes sense on your dashboard!)
  • Select whether you want to save the account for later
• Verify your setup: You will receive a verification code. Once verified, you're all set to transfer funds!

Transfers in our new system are set up on a specific Share-by-Share or Loan-by-Loan basis, rather than to a full membership.

Maybe! If you have automatic updates turned on, your app will update automatically as soon as the new version becomes available. If you prefer to manage updates manually, attempting to log in to the current app will trigger a prompt directing you to your app store to download the new version.

We want to ensure you have a smooth journey ahead. To help us prepare for a seamless transition, please take a brief moment to review your current coordinates and complete a few quick check-ins.

Pre-Launch Checklist:

• Verify Your Contact Details: Log in to the current system to ensure your phone number, email address, physical address, and full name are accurate. Having the right contact info ensures you receive vital setup alerts and access codes without interruption.

• Secure Your Member Number: Note your current member number now so you have it ready on launch day.