You've got questions? We've got answers...
FedChoice has no plans to introduce new fees related to recent executive orders or changes in presidential rules. You can continue to use your debit and credit cards as you normally do without incurring additional fees.
While the potential closure of the IRS would undoubtedly create significant challenges for many of our members, FedChoice will remain operational. We are committed to supporting our members through any economic disruption. Although we originated as an IRS-focused credit union, we've expanded to serve the entire federal community and their families. Our membership is open to everyone, and we will continue to provide essential financial services regardless of the IRS's status.
Your savings are safe! Credit unions, including FedChoice, are insured by the National Credit Union Administration (NCUA), not the FDIC, which insures banks. Today we do not anticipate any changes to either of these insurances. We also provide an additional $250,000 in coverage through Excess Share Insurance, giving you a total of $500,000 in protection. We have robust measures in place to safeguard your deposits.
We could be reaching out to you about any number of things via text - the status of your loan, documents that require your signature (but you will have to authenticate to sign), a payment reminder, a notification about your account, etc.
Remember: FedChoice will NEVER ask you for the following information:
- eBanking Username
- eBanking Password
- eBanking Security question answers
- Login Authentication codes (sent via text or email)
Yes. We use secure systems to protect your information. However, please do not send sensitive information (like your full Social Security Number or full account numbers) over text. Our staff will guide you if additional authentication is needed.
Yes. You can opt out at any time by replying STOP to any message we send you. You will need to opt out on a per phone number basis. You can also rejoin by texting us again.
We aim to respond as quickly as possible during business hours and will answer all texts within one business day (if not faster!)
No, there is no fee from us to use the service. However, standard text messaging rates from your wireless carrier may apply.
The safest way for members to contact us is via secure email as we can respond in more detail. Simply login to eBanking, select "Messages & Alerts" in the top right corner and select “Message.”
If you'd like to send us a email about general inquiries that do not require sensitive information, please fill out the following form.
Please do not include any of the information listed below in the Message section:
- Account Numbers
- Social Security Numbers
- Personal Identification Numbers (PIN)
- Usernames/Passwords
- Credit Card, Debit Card, or ATM Card Numbers
- Account Balance Information
- Credit Report Information
- Payment History
You can view our business hours and Financial Service Center location information below.
Our Member Care Center hours are as follows:
Monday, Tuesday, Thursday, Friday- 8:30 a.m. to 4:00 p.m.
Wednesday- 9:30 a.m. to 4:00 p.m.
Our fax number is 301.429.0488.
You can apply to become a member online through the following link or at any of our Financial Service Centers.
Please check our Membership Eligibility before applying to see requirements.
You can join FedChoice in one of two ways:
- You are a federal civilian employee, annuitant or a federal contractor.#
- You are a family or household member of a federal civilian employee, annuitant or a federal contractor.
#Counties Covered Under FedChoice Charter: District of Columbia, Maryland: Anne Arundel County, Baltimore City, Baltimore County, Calvert County, Carroll County, Cecil County, Charles County, Frederick County, Harford County, Howard County, Montgomery County, Prince George's County, Queen Anne's County, Virginia: Alexandria City, Arlington County, Clarke County, Fairfax City, Fairfax County, Falls Church City, Fauquier County, Fredericksburg City, Loudoun County, Manassas City, Manassas Park City, Prince William County, Spotsylvania County, Stafford County, Warren County, West Virginia: Jefferson County, Delaware: New Castle County, Pennsylvania: Bucks County, Chester County, Delaware County, Montgomery County, Philadelphia County, New Jersey: Burlington County, Camden County, Gloucester County and Salem County
+Immediate Family: Spouse, child (step/adopted), sibling (step/adopted), parent, grandparent, grandchild; Household member: Persons living in the same residence, maintaining a single economic unit.
- About FedChoice Credit Union
- Account Questions
- ATM Questions
- Checking Questions
- Debit Card Questions
- Federal Government Related Questions
- Financial Literacy Questions
- General Product and Service Questions
- Home Banking Questions
- ITM Questions
- Loan and Credit Questions
- Miscellaneous Questions
- Roth IRA Questions
- Security Questions
- Share Certificate Questions
- Texting Questions