Frequently Asked Questions

To delete your mobile/online eBanking account, please contact us.

Members can change their address in one of three ways:

1. eBanking Method - Login to eBanking and select “Settings,” then “Contact Information.” Members can then alter their address. Please be sure to click “Save” to make sure updates are recorded.
2. In Person - Members can visit any FedChoice Federal Credit Union Financial Service Center with a Proof of Address Change. After being verified by a Financial Service Advisor, the address will be changed.
3. Phone - Members can call the Member Care Center and after being asked a series of personal identity verification questions, the member’s address can be changed.

Please note that FedChoice does not currently offer a Change of Address form.

If your employer offers direct deposit, give the payroll department the Credit Union’s routing number (254074785) and your FedChoice account number.

If employers request verification via documentation, a member can call, send a request or visit a Financial Service Center to process the request.

Members can remove joint owners from their accounts by completing the Remove Joint Owner online form.